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We don’t skimp on quality. Our team of global social media experts work across time zones, countries, and languages to assure your customers are engaged, supported, and protected at all times.
Yes, even on holidays.
Know Your Standing
See how your brand appears across AI answers and where trust gaps exist.
Find misinformation, outdated claims, and positioning issues before they spread.
Shape the Narrative
Understand which sources are shaping AI responses about your brand.
Trace the source signals
Get clear next steps to improve accuracy, authority, and consistency.
Prioritize what to fix
Take control of how AI represents your brand
Millions of people now search with AI every day, asking tools like ChatGPT, Gemini, Claude, and Perplexity to compare brands, recommend products, and summarize who is worth trusting.
We help you see what AI is saying, why it is saying it, and where your team can act first.
Cut time & costs with a 24/7 social media engagement agency
Are you ready to outsource to a global social media partner you can trust?
Global brands who trust our team of social media specialists
While you do the creative work, we handle the rest.
24/7 Community Management
Customer Care
Online Moderation
Social Media Strategy
Crisis Management
Social Listening & Analytics
While you do the creative work, we handle the rest.
The Complete Community Management Solution Across All Channels
ICUC offers social media community management services that extend to all platforms, including those without APIs, through custom strategies.
20+ years at the front line of brand reputation for Fortune 500 brands
Why Global Brands Choose ICUC
250+ global enterprises served, including pharma, finance, and tech
Always-on, 24/7/365 coverage globally
Ensure Safe and Compliant Social Media Interactions
We're the operating layer for tools like...
Trusted by enterprise brands to monitor and protect reputation across social and AI ecosystems
Every interaction is an opportunity to build brand trust and safety – see how we’re helping Fortune 500 clients today.
Outsourcing with ICUC is NOT for you if…
You already love your social media agency partner
You're always up to date on trends & brand mentions
You have an A+ team of community managers
Your customers rave about your level of customer care
You’re protected with around-the-clock channel coverage
When a global coffee brand exploded into the mainstream, they needed 24/7 moderation & reporting to help develop new markets, evolve with changing global norms, and manage the massive volume of customer engagements. With a large following of 18 million, ICUC supports the brand with social strategies for campaign activations and content planning, at-a-glance social listening dashboards, crisis reporting, and 30-minute response times for moderation during daytime hours.
↗36% shift in positive sentiment in past year
↗18% follower growth YOY
ICUC helps restaurant chain Chili’s to quickly identify & react to a valuable outreach opportunity using our 24/7 social monitoring service. In a recent TikTok video, a babysitter mentioned the kids “think I work at Chili’s, and I don’t have the heart to tell them that I don’t work for Chili’s…!’”. Within 24 hours, ICUC pitched this to Chili’s outreach team so they could “send swag and a uniform and everything to show the kids and ‘prove’ that she had a Chili’s job. It was so cool.”
25K Items moderated
1K Escalations / mo (avg.)
An international airline company handles thousands of passengers on a daily basis. To spread positive messaging about their brand while effectively managing the negative sentiments, ICUC built a 24/7 social listening process to track keywords, triage conversations, and escalate negative engagements for timely remediation.
↗41% Positive brand mentions YoY
323K Posts monitored / year (avg.)